Pillows, Passengers + Perks
Work
Led the strategic business shift and deep dive on guest experience. This led to the Adrian Award – recognition for the travel & hospitality category.
Tools
Brief
Brand Positioning
Target Audience Definition
Consumer, Culture, Category Insights
Campaign Development
Digital First Approach
Channel Plan
Social Playbook
Work
Created a global brand strategy and streamlined communication to differentiate DoubleTree beyond their infamous cookie.
Tools
Brand Strategy
Campaign Development
Multicultural Insights
Portfolio Messaging Architecture
Channel Plan
Social Playbook
Work
Unveiled Virgin’s new Upper Class Suite offering to the US market, which drove significant bookings and award show recognition.
Tools
Consumer, Culture & Category Insights
Brand Positioning
Brief
Campaign Development
Work
Oversaw foundational campaign research to identify new audiences and create a messaging framework.
Tools
Target Audience Definition
Campaign Development
Consumer Research
Digital First Approach
Consumer Research
Channel Plan